Contact
Talk to a real person in Thika
Whether you have a question, want to book a slot, or just want to know if we can help — reach out and we'll get back to you the same day.
How to reach Mountainroutez
We keep our contact options simple because we've found that's what people prefer. Call us directly on +254 712 345678 during opening hours and you'll speak to a team member — not a recording. If you'd rather write, send an email to info@mountainroutez.site and expect a reply within a few hours on weekdays. You can also walk in to 14 Kenyatta Highway any day we're open; no appointment needed just to ask a question or browse our product selection. For appointment bookings, you can request a slot by phone, email, or in person and we'll confirm availability on the spot. We aim to offer a first available slot within two business days for most services. If your need is urgent, tell us — we do our best to accommodate same-week or next-day requests where the schedule allows.
Our details
- Address
- 14 Kenyatta Highway, Thika 01000, Kenya
- Phone
- +254 712 345678
- info@mountainroutez.site
Opening hours
| Monday | 08:00 – 18:00 |
|---|---|
| Tuesday | 08:00 – 18:00 |
| Wednesday | 08:00 – 18:00 |
| Thursday | 08:00 – 18:00 |
| Friday | 08:00 – 17:00 |
| Saturday | 09:00 – 14:00 |
| Sunday | Closed |
Send us a message
What happens after you contact us
We follow a clear, three-step process so you're never left wondering what comes next.
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Step 1 — We listen
You explain what you need, in your own words. We ask a few clarifying questions to make sure we understand the scope. No jargon, no upselling, just a straightforward conversation to establish whether and how we can help you.
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Step 2 — We scope and confirm
Based on your request we outline what's involved, give you a clear timeframe and a transparent price. You decide whether to proceed. Nothing starts until you've agreed to the scope — and you're free to ask us to adjust it before committing.
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Step 3 — We deliver and follow up
Once confirmed, we carry out the work to the agreed spec and timeline. After completion we check in to make sure everything met your expectation. If anything needs adjusting, we handle it promptly and at no extra charge where the issue is on our side.
“I sent an email on a Thursday afternoon not expecting much. By Friday morning I had a confirmed appointment and a written outline of what the session would cover. That level of organisation from a local business in Thika genuinely surprised me — and now I tell everyone about them.”
— Aisha Omondi, Thika
Still not sure where to start?
Walk in, call, or email — any of the three works. We'll figure it out with you.